Refund policy
At Liberté ~ Free to Be, we want you to feel confident, comfortable and completely yourself in your Liberté swimwear.
If something isn't quite right, we're here to help.
Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be:
- Unworn, unwashed, and only tried on over underwear
- In their original condition
- With all tags attached
- With the hygiene seal intact and not removed
Please note: For hygiene reasons, swimwear cannot be returned or exchanged if the hygiene liner has been removed or tampered with. This does not affect your statutory rights.
How to Return Email us at sales@liberteltd.com with your order number and reason for return. We will provide you with return instructions within 2 business days.
Exchanges We're happy to exchange items for a different size. Please contact us at sales@liberteltd.com and we'll do our best to accommodate you, subject to availability.
Refunds If you prefer a refund: Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 business days.
Return Shipping Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
Faulty Items If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you.
How to start a return or exchange Please contact us at: sales@liberteltd.com with your order number and details of your request.
We are a small, independent, thoughtful brand and every piece is created with care.
Thank-you for treating your Liberté swimwear with the same respect.